Terms & Conditions

These Terms & Conditions form a binding agreement between you and Meshly Technologies Pvt. Ltd..

If you do not agree with any part of these terms, please do not use the service. Continued use after an update to these terms constitutes acceptance of the updated version.

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. You agree to provide accurate information about yourself and to keep it up to date.

One account per person. You are responsible for everything that happens under your account and for keeping your login credentials secure.

This is the most important section of these terms.

Shabash provides general wellness guidance, lifestyle coaching and traditional home-remedy information. It does not provide medical diagnosis, prescriptions or emergency care, and it is not a substitute for consulting a registered medical practitioner.

• Always consult a qualified doctor about any medical condition, symptom or medication.
• Never disregard professional medical advice or delay seeking it because of something in the app.
• In an emergency, contact your local emergency services immediately — do not message your coach.
• Discuss any home remedy with your doctor if you are pregnant, nursing, managing a chronic condition, or taking prescription medication.

Coaches on Shabash are qualified in their respective fields but are not acting as your treating physician, and no doctor–patient relationship is created by using this service.

You agree not to:

• Use the service for any unlawful purpose or in violation of these terms.
• Impersonate another person or misrepresent your health information in a way that could cause harm.
• Harass, abuse or threaten coaches or other users.
• Attempt to access accounts, systems or data that are not yours.
• Scrape, reverse-engineer, resell or republish content from the service.
• Upload malware or attempt to disrupt the service.

We may suspend or terminate an account that breaches these terms, with notice where practical and immediately where necessary to protect users.

Some features are free; ongoing one-to-one coaching requires a paid subscription. Prices are shown in Indian Rupees, inclusive of applicable taxes, before you confirm any purchase.

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You can cancel at any time from Profile → Subscription; access continues until the end of the period already paid for.

Purchases made through the Apple App Store or Google Play are also governed by that store's terms, and cancellations for those purchases must be made through the store.

Refunds are governed by our Refund Policy.

The app, website, plans, written content, designs, logos and software are owned by us or our licensors and are protected by intellectual property law. You get a limited, personal, non-transferable, revocable licence to use them for your own health.

Content you submit — messages, voice notes, reports — remains yours. You grant us a licence to store and process it solely to operate the service, as described in the Privacy Policy.

Do not share plans, remedies or coaching content publicly or commercially without our written permission.

The service integrates third-party providers for hosting, notifications, analytics and payments. We are not responsible for the content or practices of third-party sites we link to, and their terms apply to your use of them.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or that any particular health outcome will result from using it. Results vary between individuals.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the service.

Our total aggregate liability for any claim relating to the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim, or ₹5,000, whichever is greater.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Shabash, its officers, employees and coaches from any claim arising out of your misuse of the service, your breach of these terms, or your violation of any law or third-party right.

You may stop using the service and delete your account at any time. We may suspend or terminate access if you breach these terms, if required by law, or if we discontinue the service — in which case we will give reasonable notice and a pro-rata refund of any unused paid period.

These terms are governed by the laws of India, and Indian courts have exclusive jurisdiction over any dispute.

Before starting formal proceedings, both parties agree to attempt resolution in good faith by writing to our Grievance Officer and allowing 30 days for a response.