Refund & Cancellation Policy

This policy applies to subscriptions and one-time purchases made directly through the Shabash app or website. Purchases made through the Apple App Store or Google Play are subject to that store's refund process, which we cannot override — though we will help you with it.

Gharelu Nuskhe and your first daily plan are free. There is nothing to refund on the free tier.

• Cancel any time from Profile → Subscription → Cancel.
• Cancellation stops the next renewal; it does not end the current period.
• You keep full access until the end of the period you have already paid for.
• No cancellation fee, no exit interview, no retention popup.

You are eligible for a full refund if:

• You request it within 7 days of your first paid purchase, and
• You have used no more than three coaching sessions in that period.

You are eligible for a pro-rata refund if:

• We discontinue the service or a plan you have paid for.
• A prolonged service outage attributable to us prevents access for more than 72 consecutive hours.
• A coach was unavailable for more than seven consecutive days and we could not offer a suitable replacement.

Refunds are generally not available for renewal periods after the first, for partially used periods where the service worked as described, or where the account was terminated for breach of our Terms.

Write to help@maya.pro from your registered email or message us from inside the app, including your registered mobile number, the transaction reference and a brief reason.

We acknowledge every request within 2 business days and decide within 7 business days.

• Approved refunds are initiated within 3 business days of approval.
• UPI and wallet refunds typically land within 3–5 business days.
• Card refunds typically land within 5–10 business days, depending on your bank.
• Refunds are issued to the original payment method only.

If you disagree with a refund decision, escalate to help@maya.pro. Our Grievance Officer reviews the case independently and responds within 30 days, as required under Indian consumer protection rules.