Help Center

How can we help?

Start with a topic below, or skip straight to the troubleshooting list. If none of it fits, a real person is one message away.

Contact support Browse all FAQs

Getting started

Signing up, onboarding, choosing a language, meeting your coaching team and receiving your first plan.

Coaches & chat

Reply times, switching coach, voice notes, sharing reports, and what your coach can and cannot advise on.

Plans & habits

Changing today's plan, travel and fasting days, marking steps done, water tracking and streaks.

Billing & refunds

Prices, renewals, cancelling a subscription, invoices and how refunds are processed.

Privacy & data

What we store, who can see it, exporting your data and deleting your account permanently.

Safety

Medical scope, remedy safety, medication interactions and when to see a doctor instead.

Troubleshooting

The six things that go wrong most often

I am not receiving the OTP

Check that your number is entered with the correct country code and that you have network signal. Wait 60 seconds before requesting a resend — repeated requests can be rate-limited by the carrier. If it still does not arrive after two attempts, write to support with your number and we will verify you manually.

The app is slow or crashing

Update to the latest version from the App Store or Play Store, then restart the app. If it persists, note what screen it happens on and send us the app version from Profile → Settings → About — the crash logs on our side are far easier to match with that.

My plan did not update today

Plans generate overnight and land by 6:00 AM IST. Pull down on the Home screen to refresh. If it is still yesterday's plan, message your coach — they can regenerate it instantly.

Push notifications are not arriving

Check notification permissions for Shabash in your phone settings, and make sure battery optimisation is not restricting the app in the background — this is the usual cause on Android. Reminders can also be turned off per-category inside Profile → Notifications.

I cannot record a voice note

The app needs microphone permission. Grant it in your phone's app settings, then reopen the chat. If the permission is already granted and recording still fails, restarting the app usually clears it.

I was charged twice

Duplicate charges are almost always a temporary bank authorisation that reverses itself within 5 business days. If it has not reversed, send us the transaction reference and we will refund the duplicate immediately.

Quick answers

Is Shabash free?

Gharelu Nuskhe and your first daily plan are free, with no card required. Ongoing one-to-one coaching is a paid plan; you will always see the price before anything is charged, and you can cancel from inside the app.

Which languages does Shabash support?

Hindi, English, and Hinglish, in both text and voice. You choose your language during onboarding and can switch it any time from the toggle at the top of any chat.

Do I need lab reports or a prescription to start?

No. Onboarding takes about two minutes and asks only about your goals, routine and history. If you do have reports, you can share them later and your coach will factor them in.

Are the coaches real people or AI?

Real, qualified coaches — nutritionists, physiotherapists and clinical practitioners — supported by our assistant for instant answers to routine questions. Anything clinical goes to a human before it reaches you.

How fast will my coach reply?

Most messages get a reply within a few minutes during coaching hours, and within a couple of hours overnight. Urgent flags are escalated immediately.

Can I change my coach?

Yes, any time and without explaining yourself. Your full history moves with you so you never have to repeat your story.

Still stuck?

Write to us any time — we read every message and reply within a working day.

Send a message help@maya.pro